The paper describes main features of a real-time forecasting and scheduling multi-agent solution designed for the LEGO Company. The design is based on Knowledge Genesis Group own multi-agent platform and technology, which provide real-time adaptive event-driven scheduling to replenish products to LEGO Branded Retail stores. The prototype system has been used to schedule 20 US-based LEGO retail outlets for a yearlong trial period and has achieved the following results:Reduction of lost sale from 40% to 16%; Increase in service level from 66% to 86%;Increase in profitability 56% to 81%. The results show a considerable potential value for full scale LEGO supply chain multi-agent solution which would be able to dynamically and adaptively re-schedule deliveries in real time.
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