Research on the Model of Enterprise’s Customer Knowledge Chain Management and Innovating

摘要

Customer knowledge chain reflects the relation between customer knowledge and enterprise's competitive competence. The enterprise's knowledge management constraints have become the bottleneck of enterprise's Knowledge Innovating in China. Customer knowledge chain includes customer knowledge acquiring, mining, sharing, transferring, innovating etc. This paper is intended to analyze the customer knowledge sharing, transferring and innovating model to illustrate CKM (customer knowledge management) process in order to promote enterprise's innovation in China.