Evaluation methods' matrix - A tool for customized IT investment evaluation

摘要

This paper assesses the evaluation methods commonly cited in IT literature to test their suitability for complex, business-oriented evaluation of IT initiative. This assessment ends with the conclusion that for an in-depth evaluation, a set of methods should be used instead of just one. Furthermore, the analysis of different factors determining the choice of evaluation methods is also made. It is followed by a summary of all the factors determining the overall evaluation strategy, as well as specific evaluation techniques to be used in the IT initiative evaluation process. The initial design of a methods' matrix as a tool to help in the formulation of a customized IT evaluation methodology is presented at the end. The matrix relates the afore mentioned factors to the specific evaluation methods and techniques. By determining the factors relevant to the specific IT initiative, one can design a customized evaluation methodology suitable for that IT project.