Critical Success Factors of Air Cargo Revenue Management

摘要

Revenue Management in air cargo is, compared to passenger airlines, not very well developedrnregarding academic research as well as practical applications. The research on air cargo revenuernmanagement (ACRM) topics goes back almost two decades, focusing on operations research,rnespecially optimization models. Neither process nor organizational issues have been widelyrnanalyzed for ACRM. Furthermore a structural framework is missing that outlines possible fields ofrnresearch and points out, what research has been done and which potential is still open from arntheoretical as well as from a business perspective.rnThis paper identifies the critical success factors (CSF) for cargo airlines, derives and verifies CSFrnfor ACRM from them and uses these CSF as a framework to outline the research status for everyrnsuccess factor and to evince potentials for future research. By doing that, a state-of-the art literaturernreview on ACRM is provided.