TRAINING A MACHINE LEARNING ALGORITHM TO PREDICT WHEN COMPUTING DEVICES MAY HAVE ISSUES

摘要

In some examples, a server may use machine learning to determine, based on service requests associated with multiple computing devices, that a component included in the multiple computing devices is predicted to fail at a particular date. The server may use the machine learning to determine, based on the particular date and an expiration date of a warranty associated with the computing devices, that a customer may initiate a service request on a predicted service date. The machine learning may determine recommended solutions including purchasing an extended warranty, purchasing extended services (e.g., on-site service), purchasing a depot clinic service, or trading in the multiple computing devices for newer computing devices. In response to receiving a purchase order to purchase at least one of the recommended solutions, the server may initiate at least one of the recommended solutions.