IN-WORKFLOW ARTIFICIAL INTELLIGENCE (AI)-ENABLED INTERRUPTION HANDLING FOR DIAGNOSTIC RADIOLOGY

摘要

A non-transitory computer readable medium (26) stores instructions executable by at least one electronic processor (20) to perform a request resolution method (100). The method includes: intercepting (102) communication requests (31) directed to a radiology department; classifying (104) the communication requests; assigning (106) the communication requests to agent queues of a plurality of agent queues (40) based on at least the classifications of the communication requests; and routing (108) the communication requests assigned to each agent queue to a request resolution agent (50) corresponding to the agent queue.