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System and Method for Alerts for Missing Coverage of Chatbot Conversation Messages
System and Method for Alerts for Missing Coverage of Chatbot Conversation Messages
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机译:用于缺少Chatbot对话消息覆盖范围的警报系统和方法
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摘要
A method, system, and computer-usable medium are disclosed for identifying areas to improve an interactive conversational system, such as a chatbot. A stream of stream of conversational interactions C (C1, C2, . . . , Cn) between users and the interactive conversational system is received. An intent clustering model is periodically applied to the stream to form an incremental clustering based on a set of derived intents to form a mapping from a first set of conversational characteristics to a first set of intents and a second set of conversational characteristics to a first set of unclear intents. Information is provided related to the second set of conversation characteristics.
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