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Rating customer representatives based on past chat transcripts
Rating customer representatives based on past chat transcripts
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机译:根据过去的聊天成绩单评级客户代表
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摘要
A method, computer system, and a computer program product for customer representative ratings is provided. The present invention may include receiving a chat transcript with one or more tagged triplets and one or more multi-dimensional success vectors. The present invention may include aggregating the one or more multi-dimensional success vectors. The present invention may include receiving at least one business priority. The present invention may include applying at least one filter to the one or more multi-dimensional success vectors. The present invention may include normalizing the one or more multi-dimensional success vectors based on the at least one applied filter. The present invention may include obtaining a rating.
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