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SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
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机译:提供基于聊天客户回调的系统和方法
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摘要
A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.
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