Optimized conversation routing for unified multi-platform chatbots

摘要

Providing a consistent conversational experience to a user having multiple platform devices includes assigning each of a plurality of platform specific artificial conversational entities to at least one of the multiple platform devices using a chatbot integration platform of a particular messaging platform running on each of the devices or available conversational, interaction and integration capabilities of a messaging platform running on each of the devices, determining preferences of the user regarding timing and use on the multiple platform devices, and initially selecting a conversational venue corresponding to one of the multiple platform devices and a corresponding one of the platform specific artificial conversational entities according to routing logic that uses the preferences of the user and other factors. The preferences of the user may be determined using contact information of the user and social media profiles of the user.