PLATFORM AND METHOD FOR PLUGGABLE AI AND MACHINE LEARNING CATALOGUING AND PREDICTION

摘要

The invention relates to a CRM method and system that automatically discovers hidden and consolidated customer business processes based on events flow iteration inside a company, helping to improve internal and customer processes, for example in a BPMN format. The tool can also classify automatically items to speed up the flow start and object categorization and to give decision support, by artificial intelligence aided classification (62) and optionally forecasting modules (64). The invention improves business proceedings, an improvement that mental work would not be able to give in reasonable time or reliable manner, the proposed solution avoiding through a technical implementation of different modules human or interpretation errors without the need for a data scientist. The invention furnishes a platform to permit an easy comparison of AI systems without an extensive/expensive phase of trial and error, wherein the AI system which best fits the CRM needs can be found.