BUILDING AND MANAGING COHESIVE INTERACTION FOR VIRTUAL ASSISTANTS

摘要

A method includes receiving data comprising a plurality of requests and a plurality of responses to the requests. The requests and the responses are associated with a virtual assistant programmed to address the plurality of requests. In the method, a machine learning (ML) classifier is used to partition the requests into a plurality of partitions corresponding to a plurality of request types. An interface for a user is generated to display a subset of the requests corresponding to at least one partition of the plurality of partitions and to display a response corresponding to the subset of the plurality of requests, wherein the response is based on one or more of the plurality of responses. The interface is configured to permit editing of the response by the user. The method also includes processing the response edited by the user, and transmitting the edited response to the virtual assistant.