In the method for scoring civil complaints intensity and predicting transfer to superior institutions according to the present invention, the method is performed by a scoring and prediction device, and the method includes linguistic analysis of customer complaints and Big Data related to the customer complaints. ) linguistic analysis and big data analysis courses to perform analysis; a customer complaint scoring process of scoring the customer complaints based on the language analysis information and the big data analysis information; And, based on the type of customer complaint, the language score criterion, and the big data score criterion, including a process of determining whether the customer complaint is transferred to a superior institution, Time and cost can be reduced by automating analysis/evaluation tasks using language processing technology.
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