SYSTEM AND METHOD FOR ENHANCING USER EXPERIENCE DURING INTERACTIVE AUDIO-VISUAL COMMUNICATION

摘要

An embodiment of the present invention discloses a system and method for enabling Enhanced Visual Call (EVC), wherein the system includes a network-based EVC function component and a device-based function component for enabling a user to request an EVC service. an EVC client provided to the user device for access; and an EVC server, wherein the EVC server authenticates and processes one or more EVC service requests received from the EVC client, and retrieves visual web content and audio content related to the one or more EVC service requests received from the EVC XDMS (XML Document). Management Server), synchronizes the visual web content with the audio content to provide a visual Interactive Voice Response (IVR) menu related to the audio content to the EVC client, and a visual IVR associated with one or more EVC service requests for display on the user device. It is set up to send the menu to the EVC client.