Provided are a consultation service apparatus of an automatic civic service system and an information processing method. A user holds an application document and identity credentials and operates a consultation service apparatus at a public area. The consultation service apparatus is connected to at least one business/institutional organization at a remote end through a network. The consultation service apparatus acquires image information of the application document and the identity credentials through an image scanner, confirms validity of the image information and performs service classification thereon, transmits the image information to a corresponding organization according to a classification result, and generates a certificate of completion for proof of completion of all procedures. By virtue of the automatic application submission mechanism, social cost can be reduced and working efficiency can be enhanced.
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