COMPUTER PROGRAM STORED ON COMPUTER-READABLE MEDIUM METHOD AND SERVER FOR CLASSIFYING A CLIENT INTENT BY A CHAT BOT

摘要

According to an embodiment of the present disclosure, a method of responding to an inquiry related to an insurance product recommendation using a chatbot is disclosed. The method includes: receiving, by a receiving unit, an input sentence including one or more words from a user terminal; calculating, by an intention group classification unit, an analysis value based on semantic similarity with a representative sentence of an insurance product recommendation intention group through natural language processing on the input sentence; classifying the input sentence into the insurance product recommendation intention group when the analysis value is greater than or equal to a reference value corresponding to the insurance product recommendation intention group; selecting one or more recommended insurance products matching the intent of the input sentence based on a keyword included in the input sentence and insurance products stored for the insurance product recommendation intention group in a database; generating a selection for the one or more recommended insurance products to receive a user's selection input for one of the one or more recommended insurance products; and transmitting, by a transmitter, the selection to the user terminal. includes