Method and system for providing real-time guidance to users during troubleshooting of devices

摘要

The present disclosure discloses method and guidance providing system for providing real-time guidance to users during troubleshooting of devices. The guidance providing system receives user input indicating troubleshooting actions on device, by user, where user input comprises textual input and non-textual input, identifies object in device associated with troubleshooting actions and state of user while performing troubleshooting actions, from non-textual input. The object identified from non-textual input is mapped with textual input to obtain mapped user input. Consistency of mapped user input is verified based on conversation information and domain specific content associated with device. Sequence of instructions corresponding to mapped user input, based on state of user and one or more similar troubleshooting actions, may be extracted from knowledge database. Thereby troubleshooting instructions are provided based on sequence of instructions and one or more similar troubleshooting actions, to user for real-time guidance during troubleshooting of the device.