EMOTION RECOGNITION IN VIDEO CONFERENCING

摘要

Video conferencing methods and systems involve recognition of emotions related to one video conferencing participant, such as a customer. This ultimately allows other video conferencing participants, such as service providers or supervisors, to cope with angry, irritated, or distressed customers. One exemplary method includes receiving a video including a sequence of images, detecting at least one object of interest (eg, a face), finding feature reference points of the at least one object of interest, and a feature reference point Aligning the virtual face mesh to at least one object of interest based on the at least one object of interest, finding at least one deformation of the virtual face mesh that reflects facial imitations over the sequence of images, at least one deformation being a plurality of reference faces And determining to represent a facial emotion selected from among the emotions, and generating a communication containing data associated with the facial emotion.