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Method and system for remote interaction between at least one operator and at least one user
Method and system for remote interaction between at least one operator and at least one user
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机译:用于至少一个操作员和至少一个用户之间的远程交互的方法和系统
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摘要
It is disclosed a method for remote interaction between an operator and a user, comprising the following steps: a) configuring, on a user's electronic device, a list of interaction processes; b) bidirectionally connecting the user's electronic device to the operator's electronic device; c) exchanging text messages between the operator's electronic device and the user's electronic device; d) configuring in real-time the user's electronic device to execute a step of an interaction process; e) configuring in real-time the operator's electronic device to execute said step of the selected interaction process; f) verifying whether the step of the selected interaction process has been executed; g) in case of a positive verification, approving the step of the selected interaction process and repeating d), e), f), g); h) in case of a negative verification, waiting for execution of the step of the selected interaction process and returning to f).
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