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Multimedia context-sensitive real-time-help mechanism for use in a data processing system
Multimedia context-sensitive real-time-help mechanism for use in a data processing system
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机译:用于数据处理系统的多媒体上下文相关实时帮助机制
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摘要
A method and apparatus for providing assistance to a user in a distributed data processing system. The distributed data processing system includes a plurality of applications and has a multiple users enrolled therein, wherein a plurality of expert users are present within the multiple users enrolled in the data processing system. Each expert user within has an expertise in a selected area. One of the expert users is selected in response to a request for assistance by a user. The selection of the expert user is based on the context sensitive criteria. Next, a communications channel to the selected expert user is established to provide help to the user.
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