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MOBILE COMMUNICATION TERMINAL EQUIPMENT MAINTENANCE SERVICE SYSTEM

机译:移动通信终端设备维修服务系统

摘要

PROBLEM TO BE SOLVED: To provide the maintenance service system which copes with a repair request from the user more quickly and properly. ;SOLUTION: The system is provided with a support center 1 connecting to reception terminal equipments 2 via a communication network 3 to manage technical information and customer information of various mobile communication terminal equipments by means of a database 13 and serves corresponding technical information and customer information in response to an information request from each reception terminal 2. Furthermore, the support center 1 is provided with aid terminal equipments 12, which aid repair by means of multimedia information in response to the aid request from each reception terminal equipment 2.;COPYRIGHT: (C)1997,JPO
机译:要解决的问题:提供维护服务系统,以更快,更正确地应对用户的维修要求。 ;解决方案:该系统设有支持中心1,该支持中心1通过通信网络3连接到接收终端设备2,以通过数据库13管理各种移动通信终端设备的技术信息和客户信息,并为相应的技术信息和客户信息提供服务响应于来自每个接收终端设备2的信息请求,支持中心1配备有帮助终端设备12。响应于来自每个接收终端设备2的帮助请求,该设备借助多媒体信息来帮助维修。日本特许厅(C)1997

著录项

  • 公开/公告号JPH09187062A

    专利类型

  • 公开/公告日1997-07-15

    原文格式PDF

  • 申请/专利权人 MOBIL COM TOOKIYOO:KK;

    申请/专利号JP19960000218

  • 发明设计人 NISHI TAKUMI;INOUE HATSUHIRO;

    申请日1996-01-05

  • 分类号H04Q7/34;H04M3/42;H04M11/08;

  • 国家 JP

  • 入库时间 2022-08-22 03:35:15

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