MOBILE COMMUNICATION TERMINAL EQUIPMENT MAINTENANCE SERVICE SYSTEM

摘要

PROBLEM TO BE SOLVED: To provide the maintenance service system which copes with a repair request from the user more quickly and properly. ;SOLUTION: The system is provided with a support center 1 connecting to reception terminal equipments 2 via a communication network 3 to manage technical information and customer information of various mobile communication terminal equipments by means of a database 13 and serves corresponding technical information and customer information in response to an information request from each reception terminal 2. Furthermore, the support center 1 is provided with aid terminal equipments 12, which aid repair by means of multimedia information in response to the aid request from each reception terminal equipment 2.;COPYRIGHT: (C)1997,JPO