An apparatus for preventing telecommunication subscriber ter mination

摘要

The present invention provides an apparatus for detecting potential subscriber dissatisfaction and preventing termination by subscribers of telecommunication services providers. One embodiment of the apparatus includes an interface for receiving information regarding a subscriber. A processing device then utilizes the information to determine if the subscriber is likely to terminate his subscription. An output device is used to initiate action to prevent a subscriber who may be likely to terminate from terminating his subscription. Another embodiment of the apparatus includes a device for using rate plan information to determine if a subscriber is likely to terminate his subscription.