Analysis and reporting of performance of service providers

摘要

A computer-based method aids comparison of competitive performance of a first provider of services with other providers of the services, where the services are provided to a mix of customers belonging to different classes and the performance in providing the services is different for customers belonging to different classes. Data representing the first provider's competitive performance in providing various services to its customers is stored. Also stored is mix data representing the mix of its customers to which the services are provided. Similar data is stored representing each of the other providers' competitive performance in providing various services to its customers. The data of the other providers is adjusted in accordance with the mix data of the first provider. The unadjusted data of the first provider is visually provided together with the adjusted data of the other providers. Other aspects include automatically generating a printed report of information comparing performance of a first provider of services with performances of other providers of the services; and more broadly generating a report of an analysis of data.