The system comprises booths (1) for the clients or users, which are audiovisually connected through telecommunication networks (3) with a logistic center (2) for expert operators of the managing firm who will attend said clients selectively and as a function of the requests. In the preferred embodiment of the invention, each booth (1), upon detecting a customer, makes an automatic telephone call via RTC (4) which is received by a communication server (7) of the logistic center (2) in order to assign the call through a local network (8) to one of the expert operators in stations (6) located in said center (2). Said operator will then establish, maintain and terminate an audio-visual communication via RDSI (5) with the customer of the booth (1).
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