Method and system for case-based reasoning utilizing a belief network

摘要

An improved method and system for performing case-based reasoning is provided. A belief network is utilized by the preferred case- based reasoning system for assisting a user in problem resolution. After resolving a problem of a user, the preferred embodiment of the present invention updates the probabilities in the belief network so as to provide for a more accurate problem resolution upon the next invocation of the preferred embodiment. The belief network of the preferred embodiment contains six data types relating to a problem resolution scenario. The data types utilized by the belief network of the preferred embodiment include: issues, causes, resolutions, symptoms, terms, and alternates.