The arrival call admission system and the acceptance manner null due to

摘要

PROBLEM TO BE SOLVED: To relieve a job load and improve the efficiency by dividing the job to the incoming call reception system by automatic dialing into a processing with respect to an incoming call (inbound) and a reception processing with respect to connection (outbound) with a caller after automatic dialing. ;SOLUTION: In the case of receiving a call from a caller, a caller number automatic recognition section 1 recognizes a caller number, whether or not the caller number is correct is inquired of the caller by voice guidance from an automatic reply section 5, the caller number is stored in a database 9 in response to a reply from the caller and it is informed to the caller that the phone call is interrupted tentatively. Then the caller number is read from the database 9, a caller automatic callback section 7 makes automatic dialing to make connection to an operator 8.;COPYRIGHT: (C)1998,JPO