Method and system for processing a service request relating to installation, maintenance or repair of telecommunications services provided to a customer premises

摘要

An integrated system and method is provided for processing a service request for installation, maintenance or repair of a local loop maintained by a telecommunications company and providing locally switched service to a customer premise. The system includes a computer network that allows for inputting and processing customer information; generating a service request based upon customer information and information associated with the local loop; assigning to the service request an available appointment time for providing the requested service based upon updated information indicating the availability of qualified outside technicians; dispatching an available technician to the customer premise at or before the assigned appointment time to install or repair outside facilities associated with the local loop or to install or replace a special line conditioning termination equipment at a network interface for the customer premise when loop loss associated with the local loop is not maintained at an acceptable level for the locally switched service, processing completion information input by the technician associated with tasks performed to establish working service, including information indicating whether the special line conditioning termination equipment was installed or replaced; completing the service request once working service is established; storing computer information relating to locally switched services including information indicating whether line conditioning termination equipment is installed at the customer premise; and creating or updating the computer information stored in the computer memory means based upon information associated with the completed service request.