DATA EXCHANGE SYSTEM, VOICE PROCESSING UNIT, IMAGE PROCESSING UNIT, DOCUMENT READER, DATA EXCHANGE METHOD, VOICE PROCESSING METHOD, IMAGE PROCESSING METHOD AND STORAGE MEDIUM

摘要

PROBLEM TO BE SOLVED: To provide a data exchange system where a broad and detailed information is served to an interlocutor without a direct face-to-face conversation, to provide an image processing unit to send an image with high resolution as necessary and to provide a voice processing unit or the like to transmit voice data with little delay. ;SOLUTION: A concentrated center 2 accepts an interactive application from a customer operating an unattended shop terminal 1 and assigns the unattended shop terminal 1 to any of operator terminals 23a-23c. The operator terminals 23a-23c and the unattended shop terminal 1 exchange voice characteristic information and image compression information to make interaction between the customer and an operator. The density of the image of the customer is increased/decreased in response to an instruction of the operator, prescribed frequency components of voice are transmitted, and an image of both sides of a customer's certificate or the like that are almost simultaneously scanned is transmitted. The unattended shop terminal 1 makes communication with expert terminals 32a-32c that are operated by an expert in response to the designation by the customer or the operator to make interaction between the customer and the experts.;COPYRIGHT: (C)2000,JPO