Personalized services, including a personal presence, for customers based upon collected personal preferences

摘要

An arrangement to provide personalized services to customers, such as hotel guests or hospital patients, wherein the personalized services are based upon a personal preference profile collected for each individual. The services are displayed to the guest or patient via an in- room monitor. Moreover, the personal preferences are modified during the guest's or patient's present stay, and saved after the stay for later visits. In addition, a personal presence of host personnel, such as personnel at a front desk or an admission desk, may be integrated into the display on the in-room monitor.