Collect call service providing system in which call connection is achieved by one click of icon displayed on web page and method thereof

摘要

A system and method for providing a collect call service between a customer computer and a consultant terminal for providing additional information about a web service for a customer, in which a call connection is carried out by one click of an icon displayed in a web page. The system comprises a telephone service requesting web server being connected with the customer computer via the Internet for transmitting a web service providing document including a telephone service requesting icon and a consultant terminal identifier to the customer computer; the telephone service providing web server being connected to the customer computer via the Internet by one click of the telephone service requesting icon; a signal converting server for converting a first voice data received from the telephone service providing web server into a first speech tone signal and converting a second speech tone signal into a second voice data; and a collect call telephone network for setting a communication channel between the signal converting server and the consultant terminal and the signal converting server to transmit/receive a voice data to/from the customer computer.