Implementation tool for error search machine in data networks especially for printer manufacturers, has cause or motive editor interface to enable originator to obtain data referring to reasons for erroneous function of product

摘要

An action editor interface allows the originator (author) to correct information which relates to actions which have been carried out so as to correct malfunctioning of the product, and this is placed in an action data structure. A query editor interface allows an author to refer to information which a user of the product can place so as to identify the reasons for an erroneous function of the product and this is placed in a query data structure. Customer enquiries concerning requirements for equipment such as printing machines, often involve lengthy telephone enquiries incurring considerable costs. To avoid telephonists costs or call center workers intervening during queries, automatic search machines provide an improved question selection structure to give the required reliable result and include a cause or motive editor interface which enables an originator (author) to obtain information which refers to the reasons for an erroneous function of the product. An action editor interface allows the originator (author) to correct information which relates to actions which have been carried out so as to correct malfunctioning of the product, and this is placed in an action data structure. A query editor interface allows an author to refer to information which a user of the product can place so as to identify the reasons for an erroneous function of the product and this is placed in a query data structure.