Script generation of telephone call center by the principles and techniques of Petri nets

摘要

(57) [Abstract] call center management system includes a graphical user interface (GUI) that is configured to be modeled as a directed graph Petri net behavior of the object in the call center and the call center behavior. When developing a Petri net graph, Petri nets graph can be compiled as a software module for managing the call center CTI. In another embodiment, the Petri net that is configured is assembled in the Petri net in the high-level Petri nets engine is employed to manage the call center. Concepts and management techniques taught can be extended also to network management.