CALLBACK SYSTEM, CALLBACK METHOD AND CALLBACK PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a callback system that can easily realize callback service at a low cost, without deteriorating speech quality.;SOLUTION: When a user terminal 4 of a user B, accessing a web page WP of a user A, depresses a 'callback button' in the web page, a server unit 12 changes an access destination of the user terminal 4 to a server unit 13. The server unit 13 acquires callback conditions (a callback destination telephone number, a designated time, and a name or the like) entered from the user terminal 4 and informs a terminal adaptor 3 of the user A about the callback conditions. After calling a phone 2, the terminal adaptor 3 makes a call to a designated callback destination telephone number and sets up a line between the phone 2 and a phone 5, after the phone 5 answers the call.;COPYRIGHT: (C)2002,JPO