Method and system for realizing an aggregator in a management operations center implemented in a global ecosystem of interrelated services

摘要

In accordance with an exemplary embodiment of the present invention, an aggregator service is presented for a management operations center (MOC) implemented in a global ecosystem of interrelated services. Essentially, the aggregator service associates/correlates a primary event with related events and bundles them together, determines what other related information in needed and builds a work document from the bundled events and the other related information, runs rules to determine the cause of the problem, and controls the life of the work to be done. The aggregator service receives an event from an information bus where said event relates to a state change or a problem with a telecommunications network, subnet, extranet or some component thereof. The aggregator service correlates primary events with related lesser events it receives by applying rules that deal with the understanding or categorization of the problem and binds the events together to produce a work document according to a predetermined organization of work integration. The rules are held in a easily-modifiable form in a rules service and runtime loaded to the aggregator service, thus the rules can be updated or modified at any time by expert problem-solving personnel and not developers. The aggregator service contains the templates for different documents associated with different primary events that are based on different problem-solving criteria, such as different functional areas/teams. The aggregator service simultaneously builds multiple work documents; therefore, a single event might be bound into several work documents. Associated corporate business objects that are useful, or somehow related to an event, are also bound into the work document. Finally, the aggregator service looks for milestones for the events. Additionally, many different aggregators may exist and run simultaneously providing different work documents to different teams.