Dynamically updated QoS parameterization according to expected business revenue

摘要

A quality of service implementation system is disclosed for client/agent communication sessions based on expectation of benefit to the session host. The system includes a control node for receiving a session request and for soliciting client data associated with the request, a data storage system for storing client data, a processor for comparing solicited client data to stored client data and for determining a quality of service option from more than one available option, and an option execution module for executing the selected quality of service option for application to the session. In a preferred embodiment, upon receiving a session request at the control node, the control node solicits data from the request and accesses the data storage system to compare the solicited data with data stored therein. A quality of service level is selected and implemented for each granted according to data comparison results.