System and method for routing an electronic mail to a best qualified recipient by using machine learning

摘要

A system for delivering an e-mail with an unspecified recipient, which is received via a mail server, to a best qualified recipient includes a learning agent and a classifying agent. The learning agent builds learning models corresponding to recipients from e-mails stored in the mail server by using a machine learning algorithm. The classifying agent classifies a learning model corresponding to a best qualified recipient, when a new e-mail is received, and delivers the new e-mail to the best qualified recipient.