Automated call booking, call reconnection and diary booking services are described with reference to an intelligent network. The network comprising service switching points (SSP) and a service control point (SCP) includes a number of intelligent peripherals (IP) arranged to provide services to users. On receipt of an access code from a telephone line, the SSP refers the request to the SCP which directs connection of IPs to obtain instructions from the user. In one case, the user can pre-book an automated telephone conference call at specified date and time (or at regularly recurring intervals). An alternative service enables a user to request reconnection of a call currently in progress at a specified later time or after a predetermined period. A voice record and replay facility enable useful alarm call information to be stored.
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