SYSTEM AND METHOD FOR INTERFACING TELEPHONES TO WORLD WIDE WEB SITES

摘要

The invention relates to an arrangement with a front module which serves as an interface between telephone caller and the system forming the object of this invention, an application fulfilling the role of database for storing various voice messages, an agent module Internet to keep the websites of system information and a communications module that interfaces to the public switched telephone network and the Internet. From an operational perspective, the dialogue system with a user in voice mode, to receive requests such as purchase requisitions for goods and services or information. The system communicates requests for goods and services or information to a website via the Internet. The system can also be configured to receive information or questions from websites, and to contact users by phone to their present information or questions, while receiving answers to questions and providing them to the website. The system also allows two-way communications between a user and a website. The website can communicate with the information contained in the system that must be sent to the user, and the system can contact the user through the phone and give him the information.