AUTOMATED VOICE-BASED DIALOGUE WITH A VOICE MAIL SYSTEM BY IMITATION OF THE HUMAN VOICE

摘要

The present invention provides a subscriber with a single interface to access one or more voice mail systems (after 'VMSs') (304). By employing automatic speech recognition and/or natural language understanding (hereinafter 'ASR/NLU') technologies and capabilities, the system (308) can interact with a VMS account without direct human interaction. The system logs into a VMS account by generating voice commands (e.g., using text to speech technology or recorded voice commands) and/or DTMF, and then precedes to conduct an automated voice-based dialogue with the VMS in order to obtain notification, voice communications and/or other information. Since the system employs ASR/NLU technologies and capabilities, it can record any notifications and communications from the VMS, optionally convert them into other data signals (e.g., digital data) and then transmit them over and/or store them on other mediums.