Rerouting voice call failing to meet a certain quality of service in a packed based network

摘要

The present invention provides a method and apparatus for minimizing problems associated with quality of service levels involving IP and other packet based communications. A quality of service for a voice call being routed through a path in a packet based network to a user is monitored. Responsive to quality of service of the voice call failing to meet a quality of service threshold in the packet based netwotk, a signal is sent to the user to see if the routing of the voice call should be changed to another path. The call is routed through another path in response to an indication from the user to change routing of the voice call.;Alternatively, the call may be automatically routed to another path instead of sending a query to the user. Also, the user may be allowed to enter a directory number to identify another path or destination for use in rerouting the call. The call may be rerouted to another path in the packet based network. Also, the call may be routed to a path in a switched circuit network, such as a PSTN.