Interactive voice platform for the provision of automated voice-based services through communication networks

摘要

The present invention relates to a service platform using a speech technology, comprising: first processing means having an associated memory for providing at least one function of speech recognition, pronunciation recognition, pronunciation search and speech synthesis functions; Line connector means for defining a plurality of telephone channels of the network; A voice bus for transmitting a voice signal between said line connector means and said first processing means; A control processor for controlling a path of voice through the voice bus; A control bus connecting said control means with a voice processor and said line connector means; Independent memory with voice processing software; Characterized in that it is operable to load a program into the speech processor during execution if there is no suitable software on the speech processor in the free state and is configured with data link means for connecting the memory means to the speech processor means.;Distinguished from the connected memory of the first processing means, a program including a speech recognition algorithm, a program including a speech synthesis algorithm, a program including a speaker recognition or a confirmation algorithm is maintained and maintained with any one of the programs. Memory means templated for use in combination; Templated to retain the memory means relative to the first processing means for use as a facility of appropriate functionality while connecting the memory means having the first processing means to transmit a step of one or more programs or in response to a request. A voice platform comprising a data link.