DECISION MAKING SUPPORT METHOD AND DECISION MAKING SUPPORT DEVICE CAPABLE OF UTILIZING THE SAME

摘要

PROBLEM TO BE SOLVED: To solve such a conventional problem that the classification of contents is difficult unless an inquiry from a customer is inputted in a fixed form. SOLUTION: In a decision making support device 12, a sentence acceptance part 22 receives data of the inquiry, a character string sampling part 24 samples a plurality of characteristic character strings from the data to form a concept, and a classification processing part 30 compares it with classification conditions for classification. A process processing part 32 samples the optimum operation process based on the classification from a process holding part 36 in correspondence to the inquiry and performs processing based on it.