SYSTEM AND METHOD FOR COPING WITH NUISANCE PHONE CALL UTILIZING CALLER NUMBER NOTICE

摘要

PROBLEM TO BE SOLVED: To provide a system and method for coping with nuisance solicitous calls, which can avoid embarrassing the employees in their duty and prevents impaired relations wit the solicitor even when he is a potential customer. ;SOLUTION: A private branch exchange system (PBX 20 of a company A) automatically recognizes a caller number of a nuisance phone solicitor 10 making a call to the employees of the company A (users 30, 31, 32 of the company A). On arrival of second and succeeding phone calls, the system automatically transfers the phone call to an outside reception proxy company (PBX 40 of a company B) and the reception proxy company (staff 50 of a company B) informs the users 30, 31, 32 of the company A about the message by means of electronic mail or information on the Web.;COPYRIGHT: (C)2003,JPO