Method and system for returning goods and tracking reasons for return of goods

摘要

A computerized method for authorizing return of goods and comparing returns of similar goods, the method comprising providing information identifying a good being returned, providing information identifying a condition of and a reason for a good being returned, providing an interface device configured for a customer to enter the information identifying a good being returned and the information identifying a condition of and a reason for a good being returned, entering the information identifying a good being returned and the information identifying a condition of and a reason for a good being returned into the interface device with the interface device, providing a processor remote from the interface device, transmitting the information identifying a good being returned and the information identifying a condition of and a reason for a good being returned from the interface device to the processor over an electronic network system, storing the information identifying a good being returned and the information identifying a condition of and a reason for a good being returned in a memory device, with the processor, determining whether a good qualifies for return based on the information identifying the good being returned, if the good qualifies for return, authorizing a return of the good, providing an input/output device to retrieve and view an authorization message, providing a database comprising the information about prior returned goods, with the processor, comparing the information identifying a good being returned and the information identifying a condition of and a reason for a good being returned with prior collected information about similar goods to determine whether a trend exists as to why similar goods are returned, and storing the trend results in the database.