Integrated service data management system

摘要

Message logs are created on serviceable pieces of equipment and transmitted to a centralized site where they are uploaded and inserted into a centralized database. Preferably, a digital printer that maintains message logs reporting printer page counts, jobs run, errors encountered, component replacement, maintenance performed, status and diagnostic information. Reports are created from log data from the machines in the field and are accessible from a Web Server for numerous systems. The reports can predict demand on component parts to assist in maintaining adequate inventories, provide research and development teams with insight into functions and capabilities that may be advantageous to add to new machines in the future, or report information back to the individual customer as a value-added service.