A technician trainer including interactive software executed on a computer that gives broadband telecommunication field technicians a comprehensive way to practice and improve troubleshooting skills to accelerate the training process. The trainer provides an interactive virtual broadband communication network environment that incorporates a virtual working cable plant which simulates real-world situations. The tech trainer incorporates proper diagnostic and trouble-shooting procedures that enables the user/technician to recognize and practice proper procedures through virtual experience and repetition to improve field performance. The trainer presents the user with a work order indicative of a network problem and various selectable options and actions. The interactive environment includes network components that are programmed with measurable values that reflect the network problem, and further includes interactive selectable tools and test equipment for taking measurements.
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