Embroidery machine technical-support system and method and storage medium to implement the method

摘要

An embroidery machine technical support system includes at least one technical support server and a plurality of embroidery machines communicating with the technical support server through a public network. Each embroidery machine has an emulator in order for the embroidery machine to establish connection to the technical support server through the public network, receive a technical support page from the technical support server, send a technical information request signal to the technical support server using the technical support page, and receive corresponding technical information from the technical supporter server. The technical support server sends the technical support page when the embroidery machine establishes connection with the technical support server and sends technical information in response to the technical information request signal from the embroidery machine.