Telecommunication system, especially for customer service centres, offers caller option to have their call treated as high or low priority depending on tariff

摘要

A first telecommunication device (3) for a first user (2) is capable of sending a user command to the telecommunication network (1) and the second telecommunication device (5, 6) for a second user (7) in contact with the first user is at least temporarily connected to a call management system that can respond to the user command by redirecting the communication link between the two users.