Method for supplying maintenance and operational support services from a service centre for a plurality of industrial cleaning processes or machines and system for monitoring a plurality of industrial cleaning processes or machines.

摘要

A method is described for supplying maintenance and operational support services from a service center for a plurality of industrial cleaning processes or machines at remote sites and/or operated by different organizations. A local unit is provided at each process or machine, which is programmed to forward process/machine information with a process/machine identification to the service center. At the service center a service center computer with a database containing contact information with corresponding process/machine identifications, obtains maintenance information from the process/machine information, wherein the process/machine identification is used by the service center computer to forward the maintenance information to the corresponding contact. In a system for monitoring a plurality of industrial cleaning processes or machines, each machine uses a local unit with a plurality of sensors for sensing operating parameters of the process or machine. The sensors provide parameter dependent signals to the local unit. A service center computer has a database containing contact information with corresponding alarm and process/machine identifications. The local unit is programmed to generate an alarm message depending on one or more of the parameter dependent signals and to make a connection to a service center computer to send the alarm message to the service center computer. The alarm message comprises alarm and process/machine identifications, wherein the service center computer forwards the alarm message to a contact in accordance with the alarm and process/machine identifications of the alarm message received.