首页>
外国专利>
METHOD AND APPARATUS FOR MONITORING ACTIVITY AND PRESENCE TO OPTIMIZE COLLABORATIVE ISSUE RESOLUTION
METHOD AND APPARATUS FOR MONITORING ACTIVITY AND PRESENCE TO OPTIMIZE COLLABORATIVE ISSUE RESOLUTION
展开▼
机译:监测活动和存在以优化协作问题解决方案的方法和装置
展开▼
页面导航
摘要
著录项
相似文献
摘要
A collaboration workspace for multi-party resolution is presented that monitors activity and presence to improve communication and enhance the ability of service providers and users to work together to resolve issues concerning a user request or trouble ticket. Depending on the status of the user and service provider (e.g., offline, active, busy, etc.), the communication window provides communication in an E-mail or instant-messaging format.
展开▼